Shipping policy
Shipping Policy
Thank you for shopping with Outlaw Indian Co. 🤎 Please review our shipping policy before placing your order.
Processing Times
Ready-to-ship items are typically processed and shipped within 3–5 business days.
Custom hats and made-to-order items require additional processing time due to the customization involved. Please allow approximately 7–14 business days for your order to be completed before shipment unless otherwise stated.
Processing times do not include weekends, holidays, or shipping transit time.
Shipping & Tracking
Shipping costs are calculated at checkout based on your order and shipping destination.
Once your order has shipped, you will receive tracking information using the contact information provided at checkout.
Please make sure your shipping address is correct before submitting your order. Outlaw Indian Co. is not responsible for orders shipped to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been accepted by the shipping carrier, Outlaw Indian Co. is not responsible for delays, lost packages, stolen packages, or other carrier-related issues.
If your tracking shows your package as delivered but you have not received it, please contact the shipping carrier directly to begin a claim or investigation.
Damaged Orders
If your order arrives damaged, please contact Outlaw Indian Co. within 3 days of delivery and include photos of the item and packaging so we can review the issue.
Local Pickup
When local pickup is available, you will be notified once your order is ready. Please wait until you receive confirmation that your order is ready before arriving for pickup.
Custom Order Shipping
Please keep any upcoming events or deadlines in mind when placing a custom order. While we do our best to complete and ship orders promptly, delivery dates cannot be guaranteed once a package is in the carrier’s possession.
By placing an order with Outlaw Indian Co., you acknowledge and agree to this shipping policy.
Thank you for supporting small business and shopping Outlaw Indian Co. 🤎